Terms and conditions


The following General Terms and Conditions (GTC) apply to all orders placed through our website. The offer on this website is aimed exclusively at consumers residing in Switzerland (referred to as the “Customer”). A consumer is defined as a natural person who maintains a business relationship with VALL'DOAIDO GmbH (referred to as VALL'DOAIDO). Orders in unusual quantities for house government may be refused without justification.

VALL'DOAIDO reserves the right to change these General Terms and Conditions at any time. The version of these GTC in effect at the time of ordering is applicable and cannot be unilaterally changed for that order. Any customer terms and conditions that conflict with or deviate from these GTC will not be recognized. The operator of this website is VALL'DOAIDO.


VALL'DOAIDO contains information about products and services. We reserve the right to make price and product range changes, as well as technical changes. All information on VALL'DOAIDO (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory links and other information) is for illustrative purposes and must be understood as approximate values ​​and is not binding. In particular, they do not represent any guarantee of properties or guarantees, unless explicitly stated otherwise. VALL'DOAIDO makes every effort to ensure that all details and information on this website are correct, complete, up-to-date and clearly presented, however VALL'DOAIDO cannot expressly or implicitly guarantee this. All offers on this website are subject to change and should not be construed as a binding offer. VALL'DOAIDO cannot guarantee that the products listed will be available at the time the order is placed. Therefore, all information on availability and delivery times is without guarantee and can be changed at any time and without prior notice.


The sales prices indicated on VALL'DOAIDO represent the final prices and, unless otherwise indicated, include legal value added tax and any other legal taxes, such as advanced recycling fees (VRG). Prices are quoted net in Swiss francs (CHF).

Any shipping costs will be additionally charged unless the order is over CHF 250.00, and must be paid by the customer. Shipping costs are shown separately in the order process.

VALL'DOAIDO reserves the right to make technical changes, errors and misprints. In particular, VALL'DOAIDO may make price changes at any time and without prior notice. Consulting and support services are not included in the sales price.


The products and prices on this website are non-binding offers.

By placing an order through this website, including acceptance of these GTC, the customer submits a legally binding offer to enter into a contract. VALL'DOAIDO will then send an automatic order confirmation by email, which confirms that the customer's offer has been received by VALL'DOAIDO. Orders placed are binding on the customer. Unless otherwise stated, there is no right of return or withdrawal.

The contract is concluded as soon as VALL'DOAIDO sends a declaration of acceptance by e-mail confirming the dispatch of the products or services ordered.

Orders will only be delivered after full payment has been received (exception: delivery against invoice) and provided that the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered in full, VALL'DOAIDO will have the right not to accept or carry out only part of the order. In this case, VALL'DOAIDO will inform the customer by email. If the customer's payment has already been received by VALL'DOAIDO, the payment will be refunded in full or only the difference to the customer. If no payment has yet been made, the customer will be released from the payment obligation.


The customer has at his disposal the payment options indicated in the ordering process.

VALL'DOAIDO reserves the right to exclude customers from individual payment options without giving reasons or insisting on advance payment.

In the event of late payment by the customer, VALL'DOAIDO may charge late payment interest of 5% per year and a reminder fee of a maximum of CHF 20.00 per reminder.

The products delivered to the customer will remain the property of VALL'DOAIDO until payment has been made in full.


Deliveries will be sent by post or courier service to the address indicated by the customer in the order.

VALL'DOAIDO will endeavor to keep delivery times as short as possible. However, any delivery times indicated in the order confirmation are not binding. VALL'DOAIDO has the right to make partial deliveries. In this case, the customer will only be charged once for shipping costs.

The sending of the invoice, provided delivery against the invoice is offered, will be at the discretion of VALL'DOAIDO, by email or by post. If the delivery cannot be delivered or if the customer refuses to accept delivery, VALL'DOAIDO may dissolve the contract after notifying the customer by email and observing a reasonable grace period, in which case it may also charge the cost of the inconvenience to the customer.

The customer is obliged to inspect the goods delivered immediately after receiving the delivery and to report any defects for which VALL'DOAIDO is responsible immediately in writing, by letter or e-mail, to the address indicated in printed.

In this case, the return to VALL'DOAIDO will be made at the risk and expense of the customer. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects including photographs to the address indicated on the print.

If VALL'DOAIDO's inspection reveals that the merchandise has no detectable defects or that it is not covered by the manufacturer's warranty, VALL'DOAIDO may charge the customer for the effort involved in returning the merchandise or for possible disposal.


According to Swiss law, the customer has no legal right of withdrawal or return. However, VALL'DOAIDO will make every effort to find the most satisfactory solution to any problems that may arise.


VALL'DOAIDO will endeavor to supply its products with the highest quality. It is up to VALL'DOAIDO to provide the guarantee through free repair, replacement of equal value or refund of the purchase price. Other warranty claims are excluded.

The guarantee does not cover normal wear and tear or the consequences of incorrect handling or damage by the customer or third parties or defects attributable to external circumstances.

In the case of wine products, VALL'DOAIDO will take the utmost care with the products in its possession, but will not be responsible for the condition of the wine, nor for the fact that the quality does not correspond to the Customer's expectations. According to the regulations of the Swiss wine trade association, damaged bottles of wine will only be replaced if the wine is Swiss or if it is foreign wine bottled in Switzerland.

Broken or cracked corks can always occur when opening bottles. However, this does not give the customer the right to exchange or return the purchased product.

Damaged cork stoppers can occur with all products (spirits and wines, etc). In the case of a damaged cork flavor, the bottle must be returned to the address mentioned in the form (link). We will professionally verify the claim and send you a replacement bottle if the claim is justified. A claim will not be accepted if more than 10cl is missing. The taste of damaged cork can be detected quickly, so each customer should briefly taste their wines and note any defects.

Rarities and old wines are excluded from any returns, exchanges and guarantees. The customer cannot claim any compensation.

VALL'DOAIDO cannot give any guarantees regarding the timeliness, integrity and correctness of the data, as well as the constant or undisturbed availability of the website, its functionalities, integrated links and other contents. In particular, no representation or guarantee is made that the use of the website will not infringe the rights of third parties that are not owned by VALL'DOAIDO.


VALL'DOAIDO excludes any liability, regardless of its legal basis, as well as claims for compensation against VALL'DOAIDO and against any auxiliary persons and auxiliary agents. In particular, VALL'DOIDO will not be liable for indirect damages and consequential damages, loss of profit or other personal damages, material damages and sheer financial loss of the customer. Liability for damage caused by gross negligence or intent on the part of the Seller remains reserved.

VALL'DOAIDO uses hyperlinks solely for the purpose of facilitating the customer's access to other websites. VALL'DOAIDO cannot know in detail the content of these web offers, nor assume responsibility or any other responsibility for the content of these websites.


VALL'DOAIDO may process and use the data registered during the conclusion of the contract in order to fulfill the obligations arising from the purchase and sale contract and for marketing purposes. The data necessary for the fulfillment of the service may also be transmitted to requested service partners (logistic partners) or other third parties. The privacy policy regulations are available on the page Privacy Policy.


If the individual clauses of the contract or clauses of the General Terms and Conditions are invalid, ineffective, null or unenforceable or become invalid or unenforceable after conclusion of the contract, the validity of the rest of the contract will remain unaffected. Invalid or unenforceable clauses will be replaced by a valid and enforceable clause whose effects are closer to the economic objective pursued by the contracting parties with the invalid or unenforceable clause. The aforementioned clauses are also applicable in the event that the contract proves to be incomplete.

VALL'DOAIDO expressly reserves the right to change these GTC at any time and to make them come into effect without prior notice.


According to legal regulations, wine cannot be sold to persons under 16 years of age, and spirits cannot be sold to persons under 18 years of age. By placing your order, you confirm that the information you have provided is correct and that you are entitled to make a purchase.


The entire legal relationship between VALL'DOAIDO and the customer will be governed by Swiss law (excluding the United Nations Convention on Contracts for the International Sale of Goods - CISG, Vienna sales convention). Place of performance and exclusive court of jurisdiction is Balsthal.


If you have any questions about these general terms and conditions, please contact us: Imprint.

(Version 1. 0 out of 17. April 2023)