FAQ

The order can sometimes suffer a bit on the way to you. Please contact us (Imprint) if your goods were damaged during transport so that we can clarify the matter and offer you a suitable solution.

In this case, contact us so that we can find a suitable solution for you. Kontaktieren →

In this case, please contact us directly, we will be happy to help you and reward you with a discount.

This can always happen, especially when opening old wine, but this does not give the customer the right to exchange the product or to return the purchased product.

Simply go to our website valldoaido.ch and click on Account in the top right corner. Now you can easily and quickly create an account or log in with your existing account. When creating a new account, please ensure you verify it. To do this, go to the inbox of the email address you used to create the account. You should have received a confirmation email from us shortly after creating your account. Open it and confirm your new account. The process is now complete.

You can view these by clicking on “Account” in the top right and logging in. Now you can see all your past orders.

Please contact us and tell us why, we are here for you.

You have access to a faster ordering process and do not have to enter your details again and again. You can also view old and new orders and check the status of your order.

Log in to your account and click “View Address(es)” below. You can now add another address or edit an existing address.

No worries. Simply click on “Account” in the top right corner and “Forgot password” under “Login”. You will then receive an email with which you can choose a new password.

Yes, there is, but it is not always open. Check “Vall’doAido” via WhatsApp or Google. It will be mentioned there when we are open. Anyway, if you need something that you can only find at Vall'doAido, all you have to do is call and we will open the door for you ;-)

Most likely, consult the list of our partners.

Are you a company and interested in our products from Vall'doAido? We are very grateful and look forward to expanding our partner list with you. At Vall'doAido we are always looking for partners who want to promote the good that Portugal has to offer. What are you waiting for, contact us ;-)

Our products are mainly produced in Portugal.

Click on the “Pack” you want in the store and subscribe to the “Notify me when available” option. As soon as the item is available again, you will receive an email.

Shipping costs depend on the total weight of your order. The final shipping costs are calculated automatically. You can view the price list for our transport service:

Yes, we handle your data and information with the utmost care and protect it from unauthorized access. You can find further information in our data protection declaration.

You can pay with Paypal, Shop Pay, Google Pay, Visa, Mastercard.